Shipping Policy

Free Shipping and NO Taxes for the USA Continental Orders

Order Confirmation

After you place your an order, you will receive a confirmation email confirming that we have received your payment. We take 2 business days to process your order and then ship it to you.

If your product has any issue that need your confirmation, we will email you and once you reply us we will follow your request. If we haven't received your reply in 3 days, we will send another email and no reply in 3 days, we will cancel your order and refund you immediately. The refund will go through to the original account that you used to pay us.


Shipping Methods

We provide FedEx/UPS shipping method depending on the destination address.

 

Delivery Time

United States: 2-8 business days

International: 15 -30 business days

 

P.O. Boxes

Please provide a street address, not a PO Box. UPS and FedEx do not deliver to PO boxes. If an order goes undelivered for this reason, you will be responsible for any additional shipping charges. If the order has to be canceled, we will deduct a 25% restocking fee and the total shipping charges from your refund.

Shipping Fee

United States: Free shipping on continental orders.

We only ship in the US.

International Orders

We ship internationally, please contact us if you are not from USA. We will help you.

Please allow a couple of weeks (or more) when the items are in transit. Items shipped internationally from China maybe subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cultiuana is not responsible for these charges if they are applied and are your responsibility as the customer.

  

Pickup Service

If you live near our warehouse and you can do the local pickup, please contact us at support@cultiuana.com to arrange a time and place to collect your item after making your purchase.

  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status on our website. Please allow 48 hours for the tracking information to become available.

If you havent received your order within 10 days of receiving your shipping confirmation email, please contact us at support@cultiuana.com with your name and order number, and we will look into it for you.